Cancellation policy
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Subscription and Cancellation Policy
Automatic Renewal
By purchasing a MintFocus subscription, you authorize Mint Focus Corp. to charge your selected payment method automatically at the price and delivery frequency displayed at checkout.
Your subscription includes one five-pack delivered every month and renews automatically until cancelled.
Subscription Savings
Active subscription orders receive the discount displayed at checkout, currently 15% off the regular five-pack price.
Applicable taxes and shipping charges, if any, are calculated at each renewal.
Cancelling Your Subscription
You may cancel your subscription at any time without a cancellation fee.
To cancel:
- Sign in at https://account.mintfocus.ca and select your subscription; or
- Email acarrier@mintfocus.ca with your name and subscription order information.
Cancellation stops future renewals. An order that has already been charged, processed, or shipped cannot be cancelled or refunded through subscription cancellation.
Pausing or Skipping an Order
Where available, you may pause your subscription or skip an upcoming order through your customer account. You may also contact us for assistance before the next renewal is processed.
Changes to Your Subscription
Customers are responsible for keeping their payment method, email address, and shipping address current. Changes should be made before the next renewal.
We will provide notice of material changes to subscription pricing or terms as required by applicable law.
Failed Payments
If a recurring payment cannot be processed, we may retry the payment and notify you to update your payment information. The subscription may be paused or cancelled if payment continues to fail.
Returns and Replacements
Cancelling a subscription does not automatically create a product return or refund. Eligible returns are governed by our Return and Refund Policy.
If a subscription order arrives damaged, defective, or incorrect, contact acarrier@mintfocus.ca promptly. Once approved, we will send a replacement at no additional cost.
Contact
Mint Focus Corp.
57 Silverado Blvd SW
Calgary, Alberta T2X 0C5
Canada
acarrier@mintfocus.ca