Refund policy

Return and Refund Policy

We accept return requests within 30 days of delivery.

Return eligibility

To qualify for a return, your MintFocus product must be unused, unopened, and in its original sealed packaging. You must also provide your order number or proof of purchase.

Because MintFocus is an ingestible product, opened, used, or unsealed products cannot be returned for health and safety reasons.

Requesting a return

Email acarrier@mintfocus.ca with your order number and reason for the return. If your return is approved, we will provide instructions for sending it to our return location in Calgary, Alberta.

Customers are responsible for return shipping costs. Items sent back without prior authorization will not be accepted.

Damaged, defective, or incorrect orders

Please inspect your order when it arrives. If it is damaged, defective, or incorrect, contact acarrier@mintfocus.ca promptly with your order number and photographs of the issue.

Once approved, you may keep or safely dispose of the affected product, and we will send a replacement at no additional cost.

Refunds

After receiving and inspecting an eligible return, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method.

Original shipping charges and return shipping costs are non-refundable. Your bank or payment provider may require additional time to process the refund.

Subscriptions

Subscriptions can be cancelled at any time before the next renewal. Cancellation prevents future subscription charges but does not cancel or refund an order that has already been processed or shipped.

Contact

For return or refund questions, contact:

MintFocus
Calgary, Alberta, Canada
acarrier@mintfocus.ca